Cancellation Policy
We understand that sometimes circumstances change, and you may need to cancel your order.
Please review our cancellation policy below:
1.Order Cancellation Period:
- You may cancel your order within 24 hours of placing it. After this period, your order may have already been processed and prepared for shipment.
2.Cancellation Process:
- To cancel your order, please contact our customer service team immediately via email or phone. Provide your order details, including the order number and the reason for cancellation.
3.Refund Eligibility:
- If you cancel your order within the specified cancellation period, you will be eligible for a full refund. Refunds will be issued to the original payment method used for the purchase.
4.Refund Processing Time:
- Once your cancellation request is approved, refunds will be processed within [10] business days. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your financial institution.
5.Cancellation of Custom Orders:
- Custom-made or personalized jewellery orders may have different cancellation policies. Please contact us as soon as possible if you wish to cancel a custom order, and we will advise you accordingly.
6.Order Modifications:
- Once an order has been processed, it may not be possible to modify or change the order details. Please review your order carefully before confirming it.
7.Exceptions:
- In certain circumstances, we reserve the right to refuse or cancel an order, even after it has been confirmed. This may include instances of suspected fraud, product unavailability, or pricing errors.